Proven methods, delivered results.

Challenge

A fast-growing fibre roll-out needs processes that keep pace with scale, partners and deadlines.

Approach

As Process Analyst & Improvement Manager (via Corvo Blu): mapping and analysing end-to-end processes, pinpointing bottlenecks and driving improvement initiatives together with the operational teams.

Result

[Ongoing assignment – add first results]

Challenge

Large-scale fibre deployment across Flanders required a well-structured business unit to execute thousands of residential connections.

Approach

Set up and led the Home Connect programme end to end – from customer contact and technical intake to planning, execution and quality assurance. Designed a scalable, Lean-based process model, led multidisciplinary teams and external contractors, and introduced digital tools and real-time dashboards.

Result

Connections delivered within timeline and budget, with lower cancellation rates, shorter lead times, better first-time-right and a notable rise in customer satisfaction (CSAT).

Challenge

Fragmented systems and inconsistent processes across dispatch, planning and field execution caused inefficiencies, errors and limited scalability in large-scale telecom roll-outs (FTTH, coax, smart metering).

Approach

Analysed processes through workshops, interviews and data deep-dives; wrote functional specifications (UML, BPMN, wireframes) and Jira epics and user stories with an offshore development team; set up user acceptance testing and Power BI reporting.

Result

Successful launch of an integrated planning, dispatch & work-order system with mobile app: faster dispatching, fewer work-order errors, higher technician productivity and high user adoption.

Challenge

Employers in the agricultural sector face complex legislation on seasonal work, contracts, wages and inspections.

Approach

Advised members on labour law, drafted legal memos and position papers, delivered webinars and represented the sector in social dialogue at sectoral, Flemish and federal level.

Result

Reduced legal risk for employers, higher member satisfaction, eco-cheques adopted as a benefit supporting local producers, and employers guided through fast-changing COVID-19 measures.

Challenge

Labour shortages, economic transformation, digitalisation and sustainability transitions called for balanced, forward-looking policy.

Approach

Prepared parliamentary questions, motions and legislative proposals; followed up dossiers on SME support, innovation funding and labour-market reform; maintained dialogue with unions, employers, federations, VLAIO and FIT.

Result

Concrete input on labour initiatives, SME policy, start-up support and R&D investment, plus internal work-efficiency initiatives.